Greetings to the Incaspin Casino VIP Program, created specifically for our active members in Spain https://incaspins.es/legal-and-affiliates/. This set of terms specifies anything you need to know about how the program works, from gaining points on your preferred games to unlocking exclusive rewards and benefits. By joining our loyalty program, you agree to these rules, so we advise you to read them carefully. Our goal is to deliver a transparent, fair, and engaging experience that recognizes your play and commitment over time. If you have any questions after reading the following sections, please get in touch with our support team—we are always here to help.

Collecting Loyalty Points

Loyalty points at Incaspin Casino are acquired every time you place a real-money wager on eligible casino games. The pace at which points accumulate depends on the game category, with slots generally paying at the highest rate and table games, video poker, and live dealer games contributing at a reduced rate that is clearly displayed in the game rules. We do not award points for wagers made using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are determined based on the settled wager amount, and they are credited to your loyalty balance as soon as the game round is finished and confirmed by our system.

To prevent bonus abuse and ensure fairness, we implement a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not earn points even if the outcome is favourable. The conversion ratio between euros wagered and loyalty points may differ periodically, and the current rate is always displayed within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be acquired, sold, or exchanged for real currency. If a game round is cancelled or funds are returned to your balance for technical reasons, the corresponding points will be automatically removed from your total. All awarded points are rounded down to the nearest whole number.

Loyalty Validity and Forfeiture Rules

Accumulated loyalty points will become void if your account remains completely dormant for a duration of one hundred and eighty consecutive days. Inactivity is described as absence of real-money wagers, absence of deposits, and absence of logins during that window. Once points become void, they are definitively cancelled and will not be reinstated, even if you subsequently resume play. To keep your balance active, just log in to your account or submit a qualifying bet at least once every six months. We send system-generated email reminders to Spain members before any points become void, providing you a fair opportunity to spend them. This expiry policy guarantees the program remains viable for all participants and prevents dormant balances from piling up without limit.

In addition to inactivity-based expiry, we retain the right to forfeit all or part of a member’s loyalty points in cases of verified fraud, collusion, chargeback abuse, or any serious breach of our general terms and conditions. If an account is closed by the member, any remaining points are lost instantly and will not be transferred to another player or exchanged to cash. In the same way, accounts closed due to self-exclusion or regulatory obligations will forfeit all collected points. For incomplete forfeitures following a minor terms violation, only points accumulated during the relevant period of misconduct are deducted, and we will notify you in writing of the exact adjustment made.

Changes to the Programme and Termination

We constantly evaluate the loyalty program to ensure it stays equitable, appealing, and compliant with Spanish and European regulatory standards. As such, we retain the right to change these terms, alter earning rates, reorganise tiers, or alter the available rewards at any time. Whenever a material change is planned, we will notify all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be implemented without prior individual notice, but they will always be displayed in the updated terms published on our website. Your continued participation after the modification date indicates acceptance of the new rules.

In the unlikely event that the loyalty program is discontinued entirely, we will disclose the effective closure date to all members with at least sixty days’ notice. During the notice period, you will retain full access to your points balance and reward store, and we will prompt everyone to use any points before the final day. Points that remain unused after the program ends will lapse and will not be compensated with cash or any other form of credit. We assure that no negative retroactive changes will be made to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is treating you fairly at every stage.

Membership Rewards and Unique Privileges

Each membership tier reveals a set of exclusive benefits designed to improve your gaming experience and recognize your loyalty in practical ways. Bronze members enjoy access to weekly prize draws, while Silver and Gold tiers present progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members obtain a dedicated account manager who can assist with personalised offers and priority support, plus a guaranteed birthday bonus that is applied automatically during the birthday month. At the Diamond level, we add bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits negotiated individually. All tier-specific perks are open to periodic review, and we may offer seasonal surprises that are activated only for top-tier members, guaranteeing that the program remains fresh and competitive.

Security of Your Account and Programme Compliance

Ensuring your loyalty account stays secure is a collective responsibility. You should not share your login details or permit another person to use your account to earn points, as this is a serious breach of the loyalty terms. We consistently monitor account activity for suspicious patterns, such as quick point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will result in the immediate closure of all related profiles and the loss of all accrued points. Spain-based members should also be aware that your loyalty profile data is managed solely for administering the program and is never sold to third parties. If you believe unauthorised access, contact support without delay.

Exchanging Loyalty Points

Once you have gathered a minimum number of loyalty points, you can convert them for a variety of rewards available in the loyalty store. The most common redemption options comprise bonus cash with fixed wagering requirements, free spins on selected slot titles, and sometimes special merchandise or tournament tickets. Each reward type clearly displays the number of points required and the associated terms, so you can make an informed choice before finalizing the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet immediately. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.

Redemption requests cannot be reversed once submitted, and points spent are permanently deducted from your loyalty balance. We do not allow the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period except where noted. There is no limit to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error leads to a reward being issued without sufficient point deduction, we reserve the right to correct the balance and cancel the associated bonus funds. Always check the specific reward details before confirming.

Eligibility and Automatic Enrollment

All registered Incaspin Casino players who have completely confirmed their account and live in Spain are automatically registered in the reward program as soon as they make their first real-money deposit and place a eligible wager. There is zero additional application process or opt-in required, which implies you commence accumulating points from your very first bet. To remain eligible, you must maintain a unique active account and make sure that your personal and payment details remain up to date. The program is open solely to persons who are at least eighteen years of age, as stated by Spanish gambling laws, and any breach of the age requirement will result in instant deletion from the program.

Employees of Incaspin Casino, its affiliates, and any third-party service providers immediately engaged in the program’s operation are not allowed to participate. We also reserve the entitlement to bar any member who has previously self-excluded or whose account has been transiently paused due to controlled gaming measures. Registration is private and not transferable, and we firmly forbid the employment of scripted programs or robots to create fake game activity. Should we identify any form of interference, the account will be prone to disqualification, and all earned points will be cancelled without previous notice. By remaining active, you reaffirm your qualification perpetually.

Membership Tiers and Progression

The loyalty program includes multiple status tiers, beginning from Bronze and moving up through Silver, Gold, Platinum, and Diamond. Your progression through these tiers is determined by the total number of loyalty points you collect over a rolling evaluation period that starts from your enrolment date and restarts at the end of each calendar half-year. As soon as you achieve the required point threshold for the next level, your account is promoted automatically, and you will immediately commence enjoying the enhanced benefits linked to that tier. Spain members can check their current progress and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.

Tier status is reviewed at the end of each evaluation window, and if you have not gathered enough points to keep your current level, a soft downgrade will be implemented. For example, a Platinum member who no longer fulfils the Platinum point requirement will be moved to Gold rather than dropping all the way back to the beginning tier. This buffer is intended to reward consistent play and give you a fair chance to recover your status during the next cycle. Points accumulated during a higher-tier period do not lapse when a downgrade happens, and any tier-based perks that were already awarded, such as birthday bonuses, stay valid for the remainder of their validity window.

Frequently Asked Questions

How can I join the Incaspin Casino loyalty program as a Spain member?

You are not required to sign up as a separate step. Any registered player who completes the full identity check process and makes a primary real-money deposit is instantly enrolled. There is no charge for entry or sign-up form, so you start earning loyalty points from your opening qualifying bet. Merely play eligible games, and your advancement will be recorded in your account dashboard.

Is it possible to combine points from multiple accounts or pass them to a friend?

Absolutely not. The loyalty program is strictly limited to one account per person, and points are not transferable under any conditions. Pooling points across different accounts, even if they belong to the same household, is not allowed and may lead to forfeiture of points. If you accidentally created a duplicate account, contact support to resolve the matter before attempting any cashing out.

What happens to my loyalty points if I fail to wager for a long time?

If your account shows no wagering activity, zero deposits, and no sign-ins for 180 consecutive days, all unused loyalty points will become invalid. We send advance email alerts to Spanish members before expiration, so you have an opportunity to avoid losing your balance. A single login or a small qualifying wager is enough to reset the inactivity timer and keep your points.

Do tier-based benefits like faster withdrawals apply immediately after upgrading?

That is right. Once you earn enough points to reach a higher tier, your benefits take effect automatically and are usable right away. For example, if you achieve Gold status, faster withdrawal processing times become active for all pending and future cashout requests. There is no waiting period, and your upgraded status appears instantly in the loyalty dashboard.

Do any restrictions on which games count towards earning points?

Most real-money casino games help to point accumulation, but contribution rates vary. Slots typically accumulate points at the full rate, while table games, video poker, and live dealer games may add at a lower percentage. Wagers made with bonus funds or free spins are not eligible from earning loyalty points. You can always see the exact contribution rate for a specific game in its information section.

In what way can I view my current loyalty point balance and tier progress?

Your up-to-date point balance, tier status, and the number of points needed to achieve the next level are all visible in the loyalty section of your account dashboard. This area also lists any active benefits and links to the reward store. We advise checking your progress regularly, especially before the half-year tier reassessment, so you can plan your redemptions and maintain your status.